“Nice and responsable”
Aboard since 2016
From Key Biscayne, FL
Highly Recommended Sergio!
-excellent customer service
Soon Again !Thank you
Overall good experience. They had problems with our original boat the day before but they were able to find us a replacement. It was a smaller boat but did get a refund for the difference.
Please be aware. Sergio is not a trustworthy person. You will end losing your money or having a bad experience. I have been dealing with him for three weeks for a refund and so far nothing. BOATBOUND, I NEED YOUR ASSISTANCE!
I rented a boat from him on Feb 19th, for 263 EX Monterey for $429 USD the day. On that day, at the boat location, Sergio told us that the rented boat was unavailable because of mechanical reasons and offered a smaller boat (also listed in boatbound) and offered to pay back the difference once the payment was made by boatbound. Given that I already at the location with my family and friends and we were all expecting a boat day I accepted the downgrade. (mistake #1). The boat accepted is a 22 sea ray sundeck in bad shape, the boat is old and worn. After 1 hour of leaving the dock, the engine started to fail, limiting my speed to a minimum, I called Sergio to tell him about the problem and his response was that he had no clue what was happening. Given that I was somehow far from the rental location I decided to take a break and drop an anchor to give my family and the engine some rest. (mistake #2). Finally, when I decided to get back, the engine didn't worked and we ended up calling boat US for towing. When we arrived to the location, Sergio was no anywhere and asked to leave the keys with somebody in the house. (mistake #3) Guess what, we ended having a really bad day, my credit card was fully charged for a boat I wasn't available to use and Sergio keeps saying that he's going to make the deposit...
Hope this help as a reminder for anyone thinking to rent a boat from Sergio. (he has 5 boats listed).
I very nice although older boat. Ran well and an all around good experience. Just FYI's - no radio, no GPS. Also was not filled with gas when we got it and the pleasant attendants Spanish and my English did not work together to sort that one out.
Very nice day with Sergio's boat, very careful captain who answered right away on our phone calls before the trip. Good advises, good boat, good experience, the perfect trip. thank you
We rented from Sergio last minute this weekend. Being so last minute I was worried it would be difficult to coordinate the pickup. The boat ended up being housed in our neighborhood! We walked over and just got the keys from the owner and were off. We had to get gas ourselves which was simple. The gas station was only about 1/2 mile away from the dock. We couldn't figure out how to turn on the radio but it didn't wasn't that big of a deal. Definitely will rent from again
Beautiful boat ! This rental exceeded our expectations . Both Sergio and the captain went out of their way to make our experience a fantastic one . We got to see all the popular spots in Miami while enjoying the commodities of the boat .
Would rent this boat again !
I wish I didn't have to give two stars, but my experience with Sergio wasn't great. We waited over an hour at the marina when Sergio was late, and the boat needed a little work. Stereo and other items did not work as advertised. Had a good day on the water, but may be inclined to use someone else given unreliability of owner and boat.
Great time, thanks SERGIO.
Very responsable owner and always answers the phone when called in follow ups.
Sure will rent from him again.
After some difficulties with the communication with Sergio, we had a great day on the boat. Unfortunately, they didn't provide any maps or instructions for where to go, but with google maps you find your way around. The price for the day was reasonable. I would book it again.
Great day! We got an upgrade for the boat and Gonzalo was very helpful and flexible in our interaction. Even drove to my apartment to give me back my sunglasses which I forgot on the boat.
Nice people. Confortable boat. Very cooperative.
Enjoyed the ride very much.
I don't even know where to start...Sergio (or actually Gonzalo) is a nice guy but the boat needs a complete overhaul! We rented the boat on Aug 6. It was dying on idling, it had very little gas, it didn't have any lines (discovered upon arrival at gas pump) and by middle of the day, it broke down! Had to file claim with Boatbound to refund only half!
Very disappointed experience. The morning of the rental, Sergio sent me an email saying that the boat was broken so all plans got canceled. After 2 days the refund is still not back in my card.
Be careful renting from Sergio
Sergio was very nice but unfortunately the boat needs maintenance. We made the best of it but remained close to the marina in case something went wrong.
Awesome boat, captain was a little nervous about passengers (young crowd) so it made an otherwise 5 star a little less than ideal. Great Sound system, clean, well maintained. There are (or were for us) portions of the boat (i.e. small bedroom) that were off limits to make sure you know what areas you are allowed to use in case you are counting on full access to the boat.
Great guy, He was on time and He assisted us very well. The boat was good and we spent a nice day.
Had a wonderful time on Sergio's boat this past weekend. Went out to celebrate with some friends and he was incredibly accommodating to our group. The boat was perfect, spaciously accommodating our group of 9 girls. I am sure I will be using his boat again in the near future!
We had an amazing time on the boat. Would definitely recommend to others. It was very easy to get to the marina and on the boat. Sergio definitely looks out for you and helps you with what is needed.
Sergio was extremely accommodating when it came to booking the boat. The boat was easy to drive, smooth and the perfect size for our group of friends. Had a great experience with Sergio and the boat! Will most likely rent again.
Sergio was responsive and made sure everything was set up and ready to go. A good time out on the water!
Sergio was an awesome host. He made sure everything was good for us before departing on the water and was extremely trusting of the use of his boat. Would definitely recommend him as a host or this boat in specific. Runs well just make sure to have a good amount of gas if you plan on riding around the area for a good amount of time.
We had a great time on the boat and Sergio was great and personally helped us learn to navigate the boat.